Email: The Fishing Fortress will not sell, lend, or give your email away to third parties without first getting your written consent. We will use your email to communicate with you on order related matters. The Fishing Fortress will also email you special offers and discount codes but you can opt out of the promotional emails from us at any time.
Physical/Mailing Address: We will only use your mailing address that you use to send you the items that you ordered or won in one of our giveaways. We will never give,sell, or lend your address to anyone for any reason. We will not mail you any unwanted mail to your address.
Phone Number: If your phone number is provided to us it will not be used for any unsolicited calls. It will not be given or sold to any other parties. It will only be used if a payment processing service requires it in the order form. We respect your privacy.
Returns: We do not drop-ship our items so you deal with us directly. We offer 30 day returns and exchanges on all unused and/or unopened items from date of purchase. If the item is found defective after you use it, we will offer the same 30 day guarantee. Exchanges or refunds can only be granted after your send the item back to the Fishing Fortress. The refund will be granted once we receive the items. We will also reimburse for the postage that it cost to send it back to us. The postage rate that we reimburse is first class (3 day ground) via the United States Postal Service (USPS). The postal price refund will not exceed the standard price for the weight of the item sent. To get the postage refund you must use standard ground delivery offered by the USPS. We do not offer refunds or exchanges to customers outside of the United States at this time.
Shipping/Free Shipping: We offer free shipping to our USA customers only on orders $50 and over if you use the code FREE50 when you are completing your order. This free shipping offer cannot be combined with any other discount codes or offers. To keep your costs as well us our costs down we will usually ship via the United Postal Service (USPS) by using ground delivery. We do our best to get the order mailed out in a timely manner. Shipping costs will be determined when you are in the checkout process based on the weight of the items that you purchase. We do not attempt to make money at shipping but do need to cover the costs.